International Shipping Policy

Please click here for information regarding Domestic Orders and Shipping.

Our International Shipping Policy

Product pricing, payment and exchange rates
All prices are listed in U.S. dollars.
All transactions made on Arganoilshop.com are in U.S. dollars.
The following credit cards are accepted for international orders: Visa, MasterCard, Discover and American express.
PayPal is also accepted.
When paying by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.

Placing an international order
You can place your international order directly into our website by following the order instructions. You will be asked for a shipping address where you can select your country and submit your international address. We only ship to the following international countries for now:
Brazil
Canada
Mexico
Surinam
The list of countries we ship to will be expanded in the near future.

International shipping options
We offer reliable, efficient and inexpensive international shipping options for your convenience. Delivery conditions differ per country. When you actually place your order at Arganoilshop.com, our system will present you the available delivery dates based on the delivery conditions of the selected destination country.

Arganoilshop.com in conjunction with reliable local delivery services, will guarantee delivery on or within 2 days of the requested delivery date. Although some delivery locations require calls to the recipient due to local delivery procedures, we are unable to make pre-delivery calls based on customer requests. We cannot guarantee the time of delivery.

Arganoilshop.com is not responsible for:
Products delivered to incorrect addresses supplied by the sender.
Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the customer.

Please note that any orders placed for delivery outside of the United States cannot always be tracked. We strive to use the most reliable delivery services, but sometimes our fulfillment partners do not have the proper tracking technology in place. Please note that charges are adjusted to accommodate local delivery conditions. Information would come up when the order is actually placed. All prices on the sites are listed in US Dollars.

We are not able to guarantee a specific time of delivery. Remote or rural areas may require additional delivery time. Deliveries may vary due to holidays and recipient availability. Recipients are required to be home to receive international orders.

Please note that international shipping fees will be calculated by weight and destination.

Standard (Best Way)
Delivery time averages 5 to 15 calendar days, depending on destination country
No electronic tracking available
Check with your country's customs agency for information regarding customs fees and import taxes. You will be liable for all customs fees and import taxes assessed on your order.

Countries we ship to
At this time, we are happy to ship to the following countries. Laws, regulations and policies do change, so please be sure to check back periodically to make sure your country is on the list.
Brazil
Canada
Mexico
Surinam

Returned, refused and seized packages
We strongly encourage you to contact your customs office or other appropriate authority before you place an order to familiarize yourself with any regulations or restrictions that may apply. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties or your delivery being delayed, or returned to us.

Before you make a purchase, please read our disclaimer regarding returned, refused or seized orders:

DISCLAIMER
Address or other customer error: If a package is returned to Arganoilshop.com due to address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. A refund will be issued for merchandise only, minus a 20% restocking fee.
Violation of laws: If a package is returned to Arganoilshop.com due to violation of a country's laws, the customer will be responsible for any fees (such as quarantine, warehousing or shipping) billed to Arganoilshop.com. A refund will be issued for merchandise only, minus a 20% restocking fee.
Customer refusal: If a customer refuses a package because of additional fees (or for any other reason), Arganoilshop.com will issue a refund for merchandise only, minus a 20% restocking fee, upon receipt of the returned package. The customer will be responsible for any shipping fees incurred.
Customs seizure: If a package has been halted/seized by customs or abandoned by the shipping carrier, the customer will not receive credit for the order. If and when Arganoilshop.com receives the returned package, a refund will be issued for merchandise only, minus a 20% restocking fee.
Lost packages: Lost packages must be reported to Arganoilshop.com within 60 days of date of purchase.
For any returned package: For any order that is returned to Arganoilshop.com, if return shipping cost is greater than the cost of goods ordered, Arganoilshop.com will instruct the carrier to abandon the package. In such a case, the customer will not receive a refund for the order, but will not be liable for the return shipping cost.
Destroyed or unreturned package: If a package has been destroyed by customs or the carrier, or has otherwise not been returned to Arganoilshop.com, we cannot issue a refund for the order.

Any duties or taxes that may apply are your responsibility.

Declaration of value and product description
To comply with international laws and help minimize the possibility of problems as your package goes through customs, Arganoilshop.com includes basic information about the products you ordered and the full value of your order (minus shipping cost) on the shipping label. This practice may also help expedite the customs process to get your order to you as quickly as possible.

Example:

Quantity Description Cost
1 Cosmetic oil for skin, hair and nailcare 37.00 USD

Import taxes, customs duties and tariffs
Prices do not include customs fees, taxes, duties or tariffs.

Each country has its own laws and regulations. We cannot predict or estimate additional customs fees, taxes or tariffs that may apply to your order. It is your responsibility to pay these fees or to contact your country's appropriate authority to discuss or dispute such fees. These fees are determined by your local authority. Arganoilshop.com has no control over these fees and does not collect any money from them.

If any additional fees apply to your order, you will be charged at the time of delivery. As stated in our disclaimer, if you refuse a shipment because of these fees, we will issue a refund for merchandise only minus a 20% restocking fee, upon receipt of the returned package. You will be responsible for any shipping fees (including return shipping) incurred and/or billed to Arganoilshop.com.

Illegal and banned products
Please check with your customs office to see if your country permits the shipment of products you are going to order from us and if any additional licenses or permits are needed.

If you place an order and your local customs office determines that any product(s) are illegal, your package may be seized. Please refer to the Returns Disclaimer for additional information regarding seized packages.

Returns & Replacements
All claims for credit, shortages and/or damages must be placed within ten days of receipt of merchandise.

All returned merchandise must be received by Arganoilshop.com in saleable condition, unless the merchandise is found to be defective.

The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.

All international shipments do not include extra charge for custom clearance. Please be advised that international shipments could be delayed for custom clearance reasons.

Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.

Additional Questions
If you have any additional questions regarding Arganoilshop.com's international shipping policy or require further information, contact us via email at